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Support
Need a hand with Our Little Place? Write to us or find a quick answer below.
Include the useful details
- Your device model and operating-system version
- Your app version
- What you expected and what happened instead
- The steps that make the problem happen again
Please don't send pairing codes, encryption keys, message content or private media.
Quick answers
Frequently asked questions
When will Our Little Place be available?
The app is still in development. App Store and Google Play links, supported versions and release details will appear on this site when the public builds are ready.
How do we pair our phones?
One of you creates a single-use pairing code and the other enters it. Before continuing, compare the verification phrase shown on both phones and confirm that it matches.
Why am I not receiving notifications?
Check that notifications are allowed for Our Little Place in your device settings. On Android, also review the app's background and battery settings, since some devices restrict notifications when the app is not open.
Who can read our messages and see our media?
Messages, shared media, album names and call media are end-to-end encrypted for your two paired devices. Our servers store encrypted copies for delivery and syncing. Read the Privacy Policy for the exact protection and its current limits.
What happens if I lose or replace my phone?
Your access depends on cryptographic keys stored on your device. Your paired partner may be able to help you pair again, but support cannot decrypt or recover your conversation history for you.
How do I delete my account and data?
The public account-deletion flow is not finished yet. During development testing, request erasure by emailing support. The account deletion section explains the current behavior and limitations.